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Code d'Examen: 132-S-916.2
Nom d'Examen: Avaya (Avaya Specialist - IP Office Implement and Support Elective Exam)
Questions et réponses: 188 Q&As
Code d'Examen: 132-S-720-1
Nom d'Examen: Avaya (Specialist Call Center Implement and Support Elective Exam)
Questions et réponses: 128 Q&As
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NO.1 For single site call centers where Call Management System (CMS) data is critical to
their business,
which two benefits does the CMS provide for minimum data loss? (Choose two.)
A. disk mirroring
B. Survivable CMS
C. high availability CMS
D. duplicated processors
Answer: A, C
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NO.2 Your customer is implementing third-party data directed routing
Which three ctor steps would cause an adjunct routing request to be terminated? (Choose
three.)
A. check split
B. wait
C. queue
D. go to step
E. converse on split
Answer: A, C, E
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NO.3 Your customer has basic reporting requirements that include agent level skill reporting
for 12
simultaneous supervisors accessing real-time information using PCs over their Local Area
Network. What
is the most cost effective reporting offer that meets these requirements?
A. BCMR Desktop
B. BCMS
C. CMS
D. Operational Analyst
Answer: C
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NO.4 Your customer has commissioned agents who take both service related calls as well
as sales
opportunity calls The agents receive a commission on all sales. Which Business Advocate
feature would
assure that agents are provided equal opportunity to take sales related calls?
A. Service Objective
B. Percentage Allocation Distribution
C. Service Level Supervisor
D. Reserve Agent
Answer: B
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NO.5 Your customer would like to be able to collect call center data when the enterprise
fragments using a
remote gateway. Since this is a small location, an LSP was installed to support the users
Which system
would allow the customer to collect and then add data back to the main Call Management
System (CMS)?
A. HACMS
B. Primary CMS
C. BCMR-D
D. Survivable CMS
Answer: D
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NO.6 Your customer is reporting that after hours callers are being disconnected. Recently
they changed the
out-of-hours vector from routing to an internal voice mailbox to an off site answering service
using a
route-to digits step
What is happening?
A. Dial ahead digits are being discarded
B. In the associated vector, coverage on route-to digits step was set to no.
C. In the associated vector, coverage on route-to digits step was set to °yee
D. Class of Restriction on associated VON has too low of an FRL to allow outcalling
Answer: D
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NO.7 You have just installed Avaya P Agent R-6 on the computers for all 150 agents. All of
the computers can
ping the Communication Manager (CM), but only 100 of the agents can log into their lP Agent
station.
What is the cause of this issue?
A. The ®M ax i m u m C oncu rr en tl y R eg i s t e r ed I P S t a ti on¡¯ f ield o n t h ¡ ® s ys -
parameters customer-options ¯
screen is set to 100.
B. The ® I P S t a ti on¡¯ f ield o n t h ¡ ® s ys -parameters customer-options ¯ sc r een i s se
t t o¡ n
C. The ®M u lti m ed i a M od ¡¯ f ield o n t h ¡ ® chan ge s tat o n ¡ ¯ fo r m i s s et t o ¡ ® E
nh n c
D. The ®Phone Fea t u r e¡¯ w i nd o w o n t h ¡® S tat ion A dm i n istrat io n f o r m nee d s t
o be s e t o ¡® -In ¯.
Answer: A
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NO.8 Your customer is implementing a non-AVAYA CI/LAN application in conjunction with
Communication
Manager (CM) 4 0 What is the minimum software licensing required on Communication
Manager and AE
Services?
A. ASAI Core on CM and TSAPI Basic and Ad ¯i anced on AE Se r M ces
B. ASAI Core on CM and CvtAN on AE Ser ¯.i ces
C. ASAI Core, ASAI Plus and Cli Stations on CM and CVLAN on AE Services
D. CTI Propnetary Adjunct inks on CM and CVL.AN on AE Services
Answer: B
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